The Grovedale Hotel is committed to the wellbeing of its patrons, employees and the wider community in which it operates. It strives to deliver all its services in a responsible and sustainable manner providing the means for our patrons to have informed choices and to exercise a rational and sensible informed choice based on their personal and individual circumstances. As part of this commitment, the venue has adopted a comprehensive Responsible Gambling Code of Conduct, and a Self-Exclusion Program, and will provide the necessary resources, both financial and human, to support the proper operation and fulfillment of the Code at these premises. A copy of our Code, including in major community languages, is available at the Cashier’s Station upon request.
As part of our commitment to responsible gambling, the Hotel provides customers with further information regarding responsible gambling, including:
The Grovedale Hotel maintains that the responsible service of alcohol is a responsibility shared by both the venue and the customer.
For our part, we are committed to the service of alcohol to our customers in a professional and responsible manner, complying with all applicable laws and adhering to endorsed Liquor Service Codes of Practice.
We recognize that alcohol abuse and alcohol consumption by minors are serious social issues.
Our staff are trained in Responsible Service of Alcohol and actively promote responsible alcohol consumption by our customers. We also require current valid photographic proof of age identification to be provided by young adults before they are supplied with alcohol at our venue.
Whilst gambling is a social activity enjoyed responsibly by the vast majority of customers, The Grovedale Hotel recognizes that problem gambling is a serious social issue and that a small proportion of customers may be harmed by their gambling activities.
The Grovedale Hotel maintains that the industry, government, community and individual have a shared responsibility for the promotion, development and practice of responsible gambling.
For our part, our staff is trained in responsible gambling practices.
Our Responsible Gambling Code of Conduct outlines our practices that support our commitment to responsible gambling and customer care.
The Grovedale Hotel is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Conduct describes how we do this.
Tabcorp is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Practice describes how we do this.
Club Keno is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Comnduct (developed by Tabcorp and Tatts Limited) describes how we do this.